Kebijakan Privasi

Privacy Policy

Last updated: July 04, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

About This Website

PT. Genba Inti Solusindo operates this website as an informational site about our HVAC and AC contracting services. The website does not offer user accounts, online purchases, or a login system.

We do not currently use analytics, advertising, or marketing cookies. We may receive personal information only when you voluntarily contact us (for example via WhatsApp, email, or phone).

When you use the floating WhatsApp chat widget or follow links to third-party sites (such as YouTube, Instagram, or Tokopedia), those services may process data under their own privacy policies.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service. This website does not provide user accounts.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PT. Genba Inti Solusindo, Jl. Graha Metropolitan, Komplek Graha Helvetia Blok G No. 1 & 1 A, Desa/Kelurahan Lalang, Kec. Sunggal, Kab. Deli Serdang, Provinsi Sumatera Utara.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: Indonesia

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to PT. Genba Inti Solusindo, accessible from https://www.genbasolusindo.co.id/

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may collect personally identifiable information when you voluntarily contact us. This may include, but is not limited to:

• Phone number (for example when messaging us on WhatsApp)

• Email address (when you send us an email)

• Any information you choose to include in your message when requesting a quote or consultation

Usage Data

Our hosting provider may automatically collect standard technical information when you visit the website, such as your IP address, browser type, browser version, pages visited, and the date and time of your visit. We use this information only to operate and secure the website.

We do not use this website to build marketing profiles or to track you across other websites.

Tracking Technologies and Cookies

We do not use cookies for analytics, advertising, or user authentication on this website.

Your browser may store a theme preference locally (for example in local storage) so the site displays consistently on repeat visits. This is limited to display settings and is not used to identify you.

If you open the WhatsApp chat widget or visit linked third-party websites, those providers may use their own cookies or similar technologies. Please review their privacy policies for details.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To respond to your inquiries: to answer questions, provide quotes, and communicate about our HVAC and AC services when you contact us.

• For the performance of a contract: to deliver products or services you have requested from us, including installation, maintenance, or repair work.

• To contact You: by email, telephone, WhatsApp, or other channels you use to reach us, regarding your request or our services.

• To manage Your requests: to attend to and manage inquiries or service requests you submit to Us.

• To operate and secure the website: including maintaining server logs needed to keep the site available and protected.

We may share Your personal information in the following situations:

• With Service Providers: We may share information with hosting or infrastructure providers that help us operate this website, subject to appropriate confidentiality obligations.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.
• When required by law: if we are legally obligated to disclose information to authorities.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to request access to, correction of, or deletion of the Personal Data we hold about you.

Because this website does not use user accounts, you cannot manage personal data through an online profile. To exercise your rights, please contact Us using the details in the Contact Us section below.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: genbaintisolusindo.pt@gmail.com

• By visiting this page on our website: https://www.genbasolusindo.co.id/

• By phone number: +6282195770547